Privacy Policy
Hevensent is an operating name under the company Grafton Interiors Ltd.
The purpose of this policy is to set out the Hevensent commitment and procedures for protecting personal data.
At Hevensent we remain committed to protecting the privacy of your information, and to being as open and as transparent as possible.
We take your data security seriously.
Why we need your data.
If you order a product, have a query about our services, or subscribe to our blog, we need to know who you are and how to contact you.
How we collect data from you
We collect data from you when you order a product online, fill in a contact form, or subscribe to our blog. You will be asked to provide: your email address, name, phone number, and address.
Analytics
Like many websites, we use Google Analytics to collect anonymous data about the users of our sites, such as how often they visit, what pages they visit, what time they visit, how long they stay, and what country they are visiting from.
This data is collected using cookies and from your IP address, and the resulting statistics are used for the following purposes:
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Improving website usability
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Tracking the success of marketing campaigns
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Pattern analysis.
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You can prevent Google Analytics from collecting this information by installing the Google opt-out browser
We also monitor browsing habits through a Wix-developed analytical tool. This will retain analytics about website use on the Wix servers.
Where and how your data will be used.
Your data will only ever be used for the following internal uses:
To contact you directly (either by phone, SMS, or email) about your order or query.
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If you’ve opted into marketing communications: contact you with regards to upcoming news, offers, and competitions.
Please note we don’t sell data and will never share data with third parties without first obtaining your consent.
Who has access to your data?
Three parties deal with / have access to this information:
Janet Hodcroft - Owner of Hevensent and Grafton Interiors Ltd
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Paypal – secure online payment system
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WIX - website provider, online payment system, and marketing tool
We have contracts with each of these third-party companies and review their policies and procedures regularly.
Where and how your data is stored.
When you contact us via a form on our website:
All data we collect is done so over encrypted connections (https).
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All data is stored on secure Wix servers (see their privacy policy here: https://www.wix.com/about/privacy.
When you pay for an item, you are directed towards Paypal or Wix Payments, as our preferred online payment systems.
Paypal will store your details securely on their system (you have access to this information via your own Paypal account).
If you choose to use the Wix Payments option and want to know how your data is handled by them, you can review their Privacy Policy here: https://www.wix.com/about/privacy.
If you have subscribed to our blog, your details (name and email address), will be stored securely by Wix, you can review their Privacy
Policy here: https://www.wix.com/about/privacy.
If you opt into marketing communications at any point, your name and email address will be securely stored by Wix.
How we protect your data
We treat all data with the utmost care and take appropriate steps in compliance with data protection regulations to
ensure it is kept safe.
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All data we collect is done so over encrypted connections (https).
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All data is stored by Wix.com and its state-of-the-art technology.
What if there is a data breach?
Grafton Interiors Ltd takes every precaution to minimise the possibility of a data breach, but in such an event, we will immediately notify the Information Commissioners Office (ICO) and take steps to minimise the impact, and to ensure that those affected are kept informed. https://ico.org.uk/for-organisations/report-a-breach/
How long do we keep hold of your information?
We retain your information for the minimum period possible for business/accounting or legal reasons. Once it is no longer required, we will ensure that your information is confidentially destroyed.
What if you want to check on the information we hold about you?
You can request a copy of all information held about you at any time. Simply email info@hevensent.com
What if you want to update your information?
You can update/change the information we hold on you at any time. Simply email info@hevensent.com
What if you don’t want to receive any more communications?
You can withdraw consent by simply clicking the UNSUBSCRIBE button in an email OR email us directly at: infoinfo@hevensent.com
Your data will be deleted from all of our systems ASAP (as per your right to be forgotten), and you will not receive any further communications from us.
Contact
For any queries relating to our privacy policy, please contact us by email:info@hevensent.com
Changes to this Privacy Policy
Grafton Interiors Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website.